Careers / Front End Engineer

Front End Tech Lead

Location: Denver, CO

Dept: Engineering

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About the role

We’re looking for someone who can autonomously work on an agile team, feel comfortable owning entire projects, make strong architecture and software decisions, speak to their choices, and mentor other engineers. You’ll use the latest web standards in HTML, CSS, and JavaScript, and work with Ruby on Rails to develop enterprise applications that scale and perform well on all devices.

Our team is part of a deeply collaborative organization. We’re looking for someone comfortable talking with their day-to-day partners on product and design— but also customer experience, sales, marketing, support, our CEO and everyone in between.

What you’ll do

  • Helping us build an engineering team in house. After years of working with contracting agencies, we’re investing in building our team. You’ll have an immense opportunity to make an impact in helping set us up for success long term.
  • Creating performant, resilient, scalable and intuitive interfaces for enterprise-grade web applications.
  • Learning the latest front end technologies and standards to ensure we are always using the best tools and techniques possible.
  • Building reusable components with HTML, CSS, and JavaScript (we’re using Vue currently).
  • Making architectural and software decisions.
  • Practicing test driven development.

What you’ll need

  • 5+ years of professional experience with exposure to both frontend and backend development. While the years aren’t a hard requirement, significant experience in a role similar to this is something we’re looking for. You will be counted on to research and execute on major technical decisions— starting out you will be our front end expert. We will be looking to you for what to do next.
  • Experience using a broad array of technologies and frameworks like: Ruby on Rails, Vue, React, ElasticSearch, relational databases, SQL (we use PostgreSQL), GraphQL, Docker, Ci/CD pipelines, Angular and Restful API’s.

*Experience in any/all of these is an asset, but not required. Similar experiences and a willingness/ability to learn on the job will go a long way. We know there are great candidates who won’t check all of these boxes, and we also know you might bring important skills that we haven’t considered. If that’s you, don’t hesitate to apply and tell us about yourself.

What’s in it for you

  • Flexible vacation and powder days
  • Hybrid work model
  • 100% company-paid medical, dental, and vision
  • 401K and company-paid life, short-, and long-term disability insurance
  • Equity
  • A team that cares about the work they’re doing but also values work/life balance

The compensation range for this role is $118,000-$185,000.

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Careers / Customer Care Agent (Salesforce)

Customer Care Agent (Salesforce)

Location: Denver, CO

Dept: Customer Experience

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About the role

As an Apto Customer Care Agent, you’ll become part of a small team of support personnel who troubleshoots and resolves customers issues. It requires being a skilled technical resource who has a knack for making technology simple for those who aren’t as comfortable with it and empathizing with the challenges they face.

A core piece of the role is prioritizing and scheduling help desk activities to ensure customers are heard and their challenges are addressed.
Ideally, however, you can do more than just solve tickets. The best customer service is the one that isn’t needed. If you have the ability to see patterns in ticket activities and bolster our knowledge center and identify internal process improvements to anticipate customer needs then you are perfect for the role.

On the occasion when the solution isn’t close at hand, you have the ability to properly set expectations, stay in touch, and close the loop down the road.
The role itself is a human one and those who are able to empathize with someone struggling will be the most successful in this role.

What you’ll do

  • Develop and maintain technical expertise in all areas of the product functionality
  • Demonstrate exceptional analytical, troubleshooting, and problem-solving expertise
  • Resolve customer service issues and skillfully manage complex customer service problems
  • Manage customer expectations and the customer experience to maximize customer satisfaction
  • Actively maintain and participate in job-related training activities
  • Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment
  • Define and describe technical best practices
  • Create and curate knowledge articles, enabling customers to resolve their issues independently
  • Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive
  • Complete assigned project responsibilities
  • Ensure that the company meets our promises to our customers

What you’ll need

  • 2-5 years of experience in Customer Support roles
  • Salesforce Admin certification a plus
  • Experience with Zendesk, Intercom a plus
  • Bachelor’s Degree in IT or related field
  • Knowledge and experience in ITIL based help desk environments
  • Commercial real estate experience is preferred
  • Demonstrated analysis, problem solving and skills troubleshooting expertise
  • Understanding of database concepts and data management
  • Ability to effectively prioritize and escalate customer issues as required
  • Excellent written and verbal communication skills
  • Comfortable interacting with all levels of management
  • Ability to multi-task and perform effectively under pressure

What’s in it for you

  • Flexible vacation
  • Hybrid work model
  • 100% company-paid medical, dental, and vision
  • 401K and company-paid life, short-, and long-term disability insurance
  • A team that cares about the work they’re doing but also values work/life balance

The compensation range for this role is $44,000-$50,000.

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